Beauty of the Big Five

- 0 - 3 Free of Charge.

- 4 - 11 Pay 40% of tour price.

- 12+ pay full tour price as per adult person.

Children Policy above apply on itineraries/products/tours but it wont work on the itineararies that have Gorilla Trekking or chimpanzee trekking as activities. The minimum age for Gorilla/Chimpanzee trekking in Uganda and Rwanda is 15 years old. Therefore you will need to adjust the Children Policy depending on which itineraries/products/tours. 

• All tours will be booked and confirmed only upon receipt of a 45% deposit of the basic program rate. For gorilla permits, a full advance payment of the permit fee (USD $ 700 per permit person) for Gorilla tracking in Uganda and fee (USD $ 1500 per permit per person) for Gorilla tracking in Rwanda), and the chimpanzee permits (US$ 150 per permit per person) is required in order to make the reservation.
• The payment balance is due no later than 42 days prior to the safari, unless agreed otherwise.
• Bookings made within 42 days before arrival must be paid in full at the time of confirmation.
• If payment is not received in accordance with the above, Memphis Tours has the right to cancel the booking.
• Payments can be made by bank transfer to our bank account in Uganda. Transfer costs are to be paid by the client(s) before the start of the safari.

Note: Regretfully, payments with credit or debit card are not possible and traveler cheques are no longer accepted.

Cancellation requests should be sent via fax or emailed to provide the company with written confirmation that your reservation should be cancelled.
 
In case you cancel your trip, the following scale of charges will be applied:
●    From the date of booking until 61 days before your arrival date, 15% of the entire tour price will be charged.
●    Between 60 and 31 days before your arrival date, 25% of the entire tour price will be charged.
●    Between 30 and 15 days before your arrival date, 50% of the entire tour price will be charged.
●    Between 14 and 1 day before your arrival date, 100% of the entire tour price will be charged.
 
Additionally, airlines charge fees for both domestic and international flights which are subject to the airlines terms and conditions at the time of the booking.

Like most countries, tipping is customary to show one's satisfaction with good services. You are in no way obliged to, however, if you’re willing to do so it would be well appreciated.